Americans with Disabilities Act (ADA) Non-Discrimination

In accordance with American with Disabilities Act (ADA) of 1990, Culver CityBus is committed to ensuring that no person shall be excluded from the equal distribution of its services and amenities on the basis of disability. 

If you believe that you have been subjected to discrimination under ADA, you may call (310) 253-6500 or file a written complaint with Culver CityBus at the Culver City Transportation Facility, 4343 Duquesne Avenue, Culver City, CA 90232.  You can also e-mail your completed form to ReasonableAccomodations@culvercity.org. Alternatively, you may e-mail a complaint directly to the Federal Transit Administration at ftacivilrightscommunications@dot.gov with “FTA Complaint Form” in the subject line.

The complaint form can be accessed below or by visiting the Culver City Transportation Facility, 4343 Duquesne Avenue, Culver City, CA 90232.     

ADA Complaint Form(PDF, 252KB)

ADA Complaint Processing 

The City of Culver City uses a three-step process to ensure that any ADA complaints are processed for prompt and equitable resolution.  

  • Prompt Acknowledgement: Culver City staff will acknowledge in writing the receipt of the complaint within ten (10) working days. 
  • Prompt Investigation: All related complaints will be investigated promptly. Based upon the receipt of all information required, the investigation will be completed within ninety (90) days of receipt of all information. If Culver City requires additional information to investigate the complaint, City staff may submit a written request to the complainant to provide additional information. The request will contain a deadline to submit the additional information. Upon receipt of all relevant information, the Chief Transportation Officer will determine if the complaint may be administratively closed or if a final written response is needed. If a final written response is needed, Culver CityBus will send the response to the complainant. The written response will notify the complainant that there were violations and that efforts that are underway to correct them or that they file will be closed because the investigation did not uncover any violations. 
  • Opportunity to Appeal the Findings of Culver CityBus’s Investigation: The complainant will be advised of his/her right to appeal the response to federal and state authorities as appropriate. The individual’s right to a prompt and equitable resolution of a complaint will not be impaired by his/her pursuit of other remedies. The use of this grievance process is not a prerequisite to the pursuit of other remedies. 

ADA-related complaints are retained for a period of five years. 

 

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